We’re versatile. Clients actually look to us to solve “impossible” problems. And we actually enjoy that. Case in point.
The Bienville House Hotel and Hotel Monteleone in New Orleans have been in partnership with USFI for a number of years and through many different projects. We have always found the staff to be professional, creative and responsive. Projects have always been on time and within budget no matter how many times we change our minds. I have personally recommended USFI to many of my colleagues and will continue to praise the work of USFI. Thank you for all your efforts, and we/I look forward to a long-lasting relationship and to working with you on many, many projects to come.
The key packets are truly a hit! I now understand why you market your product as the "Pocket Concierge.” The souvenir-like features of this user-friendly product may just be the future of key packet formats.
This product has truly become a hotel amenity for our guests. Our research shows 90% of hotel guests ask for directions at some point during their stay; we are now one step ahead of the guest by handing them a map during the check-in process. First impressions are everything, and we certainly have seen the WOW factor from this product.
The Pocket Concierge key packet is a lifesaver for us. Our customers appreciate the pocket-size maps of downtown Chicago, and find it very handy and convenient. Also, they serve as an additional amenity for our customers. We appreciate all your help in designing, printing and providing the Pocket Concierge to us on a timely basis in the quantity we need.
We’ve been working with USFI for quite some time and I have nothing but great things to say about our experiences with them. They are very professional, yet very personal, always willing to go that extra mile to ensure that our projects are not only delivered on time, but with the excellent quality we’ve come to expect.
USFI’s inventory management and deferred billing program allows our company to order in large quantities to obtain the best possible pricing, without having to store the items on site or pay all at once. Being able to order items through BuyEfficient means I can place orders from anywhere, at anytime, and have easy access to all my past purchase orders. I have worked with USFI on a multitude of projects and have found everyone to be a pleasure to work with, which makes my work life that much easier.
The Pocket Concierge key packets have been a huge hit with our guests. They are very effective and convenient not just for the guests, but for our staff as well.
USFI is the first thought that comes to mind anytime I need merchandise with my hotel or company name or icon on it. From guest-room card keys with my restaurant logo on it, or logo'd umbrellas during stormy weather that I give out complementary to my guests, to creative guest directory menu inserts, USFI always delivers for me.
Once I get the idea, one call to my account manager and his team is all it takes. Graphics and design departments respond quickly with proofs and often their ideas are better than my original idea.
I had USFI working on projects for many of the properties I was responsible for throughout North America with Dolce Hotels and Resorts, and now with Hilton Worldwide - Doubletree Hotels.
I have had the distinct pleasure of working with the USFI team, who have proven not only to have tremendous insight into branding and marketing strategy, but the depth and talent to pull it off efficiently. We look forward to evolving our business with them in the future.
I began working with USFI at a property in Austin, and was so pleased with the competitive prices and service that I received from them that I now use them for all of my printing needs at my property in San Antonio. As an independent boutique hotel, I rely on the creativity and expertise of the sales and production teams to create unique, high-quality collateral. In particular, my Account Manager and Project Manager have been wonderful to work with from the beginning to end of each project.