Jennifer Jones, President BuyEfficient, LLC

Judy Santell, Corporate Benefits & Risk Manager Concord Hospitality Enterprises Company

Cliff Schorer Proprietor, Wyndham Bermuda Resort & Spa

Neal Washburn Front Office Manager, Millennium Scottsdale Resort

Matthew L. Guglielmetti, Director of Rooms, Radisson Hotel Boston

Jennifer Green Communications Manager, Mandarin Oriental, New York

Helen Dahlvig at USFI has done a tremendous job getting our printed collateral on the right track and moving forward in our fast-paced industry. She and her team go above and beyond to get the job done.

Sarah Kinghan Executive Administration Breathe Spa LLC

Mark Hanscom Resort Manager, Cliffs at Peace Canyon Las Vegas

I have always appreciated doing business with USFI, but this afternoon my appreciation reached yet another, higher level. The attention that USFI places on our requests is nothing short of amazing.

Being so busy with the year-end closing and all the other typical activities of the season, it is easy to get distracted and miss important details when rushing to place orders. Micki has always been wonderful at follow-up and customer service, and she caught something on a recent order and saved me a potentially costly and embarrassing error. Micki’s attention to detail and anticipation of customer needs continue to put USFI at the top of my go-to vendor list.

Roberto Almanzar Purchasing/Storeroom Manager Millennium UN Plaza Hotel

What can I say when it comes to end-to-end customer service and USFI? They are the best! Whenever I need answers to my questions or help with my printing needs, Micki is always ready to help and provide me with the best customer service and solutions!

Let’s not forget Miriam when it comes to helping with those good old business cards. She is always ready and willing to help me with my needs.

Thank you, USFI, for your support and excellence. You are a great pleasure to work with.

John C. Ordonez Purchasing Manager Millennium Biltmore Hotel Los Angeles, California

Neal Washburn Front Office Manager, Millennium Scottsdale Resort

Please accept our personal thanks for your participation in Richfield's 2005 Management Conference.

We appreciate your generous support of this conference. The positive feedback from our General Managers and Director of Sales reinforces the importance of this conference to Richfield's success.

We are pleased to have established a preferred vendor relationship with USFI.

Aik Hong Tan President Richfield

USFI is very responsive to the needs of the hotel in many aspects, especially with the ease of ordering via the great website and the promptness in receiving the product. The customer service is outstanding and I always feel Micki goes above and beyond, especially if there is a problem or we need something quickly. USFI is a very solution-oriented company and I would happily recommend them as a top-notch supplier.

Philip Mones Director of Purchasing Millennium Broadway Hotel, New York

I am very satisfied with the service I receive from USFI. The response time to order inquiries and shipments is excellent. The product is of great quality, and pricing is always reasonable. My customer service representative, Micki Bowers, is very prompt and responsive to all needs.

I look forward to a continued business relationship with USFI.

Jim Owen Purchasing Manager Millennium Bostonian Hotel

USFI has continuously provided high quality products and exceptional service. All our requests are met with friendly eagerness and amazingly quick response time. Their ability to accommodate all of our requests helps us meet our own goals in providing the very best to our guests here at Mandarin Oriental, New York.

Eugenie Woo Food & Beverage Department Mandarin Oriental, New York

Shannon Austin Director of Room Operations, RiverPlace Hotel

Benjamin McDuffy Executive Assistant Rooms, Hyatt Chesapeake Bay Resort & Marina

We have used USFI for several years and I have had complete satisfaction in the attention to all custom printing needs. Being in the hospitality sector of business, we can be demanding at times. My thanks to Micki Bowers for simplifying my busy schedule in handling special print layout and design with my brief instructions.

We currently use several Millennium branded products that we purchase on line. The Internet web site is most easy to use and all our line mangers enjoy the flexibility of ordering on “our” time in off-peak hours. Not having to make that call during business hours and trying to reach someone is most helpful. Orders are accurate, delivered on time, and usually exceed our expectations. Billing is convenient as well, and if a product is not in stock we are informed and every effort is made to even have it shipped overnight if needed. We are able to lower our inventory, knowing that we can count on USFI to deliver exactly when we need it!

Last but not least, when I have had to speak with someone at USFI my experiences have always been good ones. Everyone is eager to assist and make sure I receive what I need to conduct our business. USFI has accountability in every product and service they provide.

Sincerely a satisfied business associate,

Anthony Ellis Food and Beverage Director Millennium Hotel Durham NC

I have been dealing with USFI for over three years now. The level of service I receive is always above and beyond what I expect. Working with Micki Bowers has been a great experience. Any issues that I have are always addressed and Micki makes sure that all my needs are met and exceeded. The turnaround time on projects is always within reason. I never have to worry about something not getting done or meeting a deadline. Thanks to USFI for a great team effort!

Traci Westfall Director of Purchasing Millennium Hotel Cincinnati Four Points by Sheraton

Thank you again for doing exactly what you said you would.

Jon Peck General Manager The New Louisville Marriott Downtown

Thank you for a phenomenal job on the guest directory! The due date was met and it looks terrific. You committed to get it to us on time and you did. You took the time initially to understand what we needed with a personal visit. You even brought paper stock to ensure we understood what to expect. Even when you were out on other business, sales, etc., you took the time to ensure our project was on track.

I would like to extend to you and your entire team, our sincere appreciation for your efforts to ensure a critical project for opening was delivered as promised. I realize you had to incur additional costs for the binders—you never made an issue of it—you just assured me the cost would not be passed on to us.

Again, please pass on our heartfelt thanks to your entire team for the completion of this project.

Barbara Washington Rooms Division Manager The New Louisville Marriott Downtown

The Pocket Concierge is a welcome addition in our delivery of customer service. The info is a conversation piece in itself and eliminates the hassel of multiple items to be handed out to the guests. We even use them as hotel brochures and keepsakes. The experienced staff at USFI made the process efficient and fast. They are really working, delivering the same customer-oriented service our guests expect from us. We should have done this years ago!

I’d like to compliment USFI on its responsiveness and professionalism. USFI produced our rack card and meeting planner flyers to conform to Radisson standards. We were very pleased with the quality, speed of production and price.

Madelyn Oliver Director of Sales, Radisson Hotel & Suites - St. Louis Downtown

USFI shines through and delivers quality collateral in a cost-effective manner. Follow-up, communication and customer service are commendable. It is a pleasure to work with the USFI team.

Suzee Warren Director of Sales & Marketing Sheraton Safari Hotel

You and your staff continue to do an outstanding job for us at the Marriott Los Angeles Downtown. I thank you most sincerely for looking after us in such a consistent and caring way.

Libby Zarrahy, CMP Director of Sales and Marketing Marriott Los Angeles Downtown

The people at USFI are very helpful, friendly, and fast. There is never any problem with orders and they are shipped out right away.

Stephanie Culverwell Sales Administrative Assistant Sheraton Reston Hotel Reston, Virginia

So far, I have only had to use USFI once but I got great assistance for my first time. They helped me out step by step when I had questions. Their response times were great and they were friendly to work with.

Amanda Paquette Sales Administrative Assistant Wyndham Milwaukee Center Hotel

USFI makes purchasing a breeze. From stationery to specialized printed material, I know my printing needs are always going to be met perfectly. The personal attention I receive from my account manager makes me feel like I’m her most important client. Thank you for all that you do!

John Marler Assistant General Manager Holiday Inn Livonia, Michigan

I can’t even imagine using any printing company other than USFI. I have been dealing with them for five years now, and I have yet to have a problem they can’t fix. Whether it’s getting me a shipment overnight because I forgot to order, or keeping me up to date with the latest trends, they have always been there for me. Great job, gang!

Rick Donohue General Manager Hampton Inn Cleveland Westlake

USFI has always given wonderful service. Most of all, the customer service is always above average. Thank you for always putting customers first.

Andrew Thomas General Manager Courtyard by Marriott Merrillville, Indiana

I decided to consult with USFI about assisting me with laminated, logo-ed and color-printed items. The art department worked quickly to meet my needs and all involved produced a perfect display, whether for my sofa beds or my room attendant welcome cards. Thank you to all involved at USFI.

Tonya R. Goodale-Dubrock General Manager Courtyard by Marriott – Paducah West Paducah, Kentucky

It is a pleasure working with USFI, particularly Jodi Slabaugh. She is always prompt to reply to me in a courteous and professional manner. Jodi provides exceptional customer service. I know that I can count on her to meet and exceed deadlines. We're always pleased with the product and the timeliness offered by USFI.

We’ve been working with USFI for quite some time and I have nothing but great things to say about our experiences with them. They are very professional, yet very personal, always willing to go that extra mile to ensure that our projects are not only delivered on time, but with the excellent quality we’ve come to expect.

Jeff Rubenstein Marketing Manager Larkspur Hospitality Co.

As a purchasing manager for a hotel management company, I act as a liaison between my hotel and resort customers and our company’s vendors. When I call upon a vendor, it is usually an elevated interaction and it requires a quick response and strong problem solving skills. USFI consistently provides the level of service required by the situation. Knowing that Micki is on the job makes my job much easier!

Shakeel Siddiqui General Manager, Congress Plaza Hotel & Convention Center

USFI and especially Micki Bowers, whom I have dealt with, are extremely professional, quality-oriented, competent, have fantastic inventory control procedures and are very hands on. Simply put, they go well beyond the service level of most vendors and continue to exceed my expectations.

I would recommend USFI as a company that has integrity, which can be rare in the business.

USFI has provided us with excellent service over the past four years. Rachel and Faryal have always been quick to get back to me on any questions and have provided creative suggestions for our printing needs. On numerous occasions, we have needed last minute rush orders, and they came through for us with money-saving shipping options.

We will continue to depend on USFI for all our printing needs.

Jeff Webb Rooms Director Seelbach Hilton Louisville, Kentucky

USFI is a great company with great employees, especially Rachel Bargiol. Every request I have had was fulfilled and every question was answered the same day. The products are perfect and easily attainable, and delivery is prompt. Overall, they are great and we aren’t going anywhere else.

Allison Black Front Office Manager Doubletree Guest Suites Carmel, Indiana

Harold Solomon General Manager, Comfort Inn Manhattan

The Wyndham San Jose has enjoyed a fruitful relationship with USFI over the past few years. USFI has always been able to accommodate our supply needs and special requests. Their reliability and friendly customer service are qualities we’ve become accustomed to. USFI would be a definite asset to any business.

Justin Saylor Director of Rooms Wyndham San Jose

Steve Kilroy Hotel Manager, Wyndham Andover

Just wanted to let you know what a pleasure it has been working with USFI this year. Tim and Ed have gone above and beyond many times when it came to any problems or issues that arose with collateral production for our hotels. Here’s to a continued successful partnership in 2005.

Jennifer Burnett Manager, Marketing Communications Interstate Hotels & Resorts, Inc.

Bobby Sheth Director of Marketing, SMG Hotel